Refunds & Returns
Last updated: 27 September 2026
1. Paid services from PakMachineHub
- This policy covers what you pay PakMachineHub directly: dealer plans, featured ads, boosts, banner placements and paid services such as machine inspection.
- Posting a standard ad is free, so there is nothing to refund for free ads.
2. When you get a full refund
- We could not activate the plan, boost or service you paid for.
- You paid twice for the same thing, or paid more than the amount shown at checkout.
- Your ad was rejected in review after you paid to feature or boost it.
3. When refunds are not given
- A plan or boost that is already active and has been running, even if you later decide to stop it.
- An ad removed for breaking our Terms of Service, such as fake listings, wrong prices or banned items.
- A booked inspection or service that our team has already carried out.
4. How to request a refund
- Contact our support team within 7 days of payment with your account email, the payment screenshot and the reason for the request.
- We review every request within 3 working days. Approved refunds are sent back to the same JazzCash, EasyPaisa or bank account you paid from.
5. Machines bought from sellers
- PakMachineHub is a marketplace. Machines are sold by independent sellers and dealers, and the sale is between you and the seller.
- Returns, warranties and refunds on a machine are agreed with the seller. Get any warranty or return promise in writing before you pay.
- For machines sold through our Managed and Sell It For Me services, the terms agreed at the time of sale apply.
- If a seller misled you, report the listing and contact us. We will review it and may remove the seller from the site.
Questions about a payment? Contact us or see How To Pay.